wiredFINANCE Blog Entry - Unified Communications Gains Traction
Should you make unified communications part of your business infrastructure? The tech big players think so. Cisco and Microsoft have emerged as leaders in this area. There are good business reasons to unify your communications.
Wikipedia defines unified communication (UC) as the integration of real-time communication services such as instant messaging (chat), presence sensing, telephony (particularly IP telephony), video conferencing, call control, and speech recognition along with non-real-time communication services such as unified messaging (integrated voicemail, email, SMS, and fax). As such, UC is not a single product but a set of products that provides a consistent user interface and user experience across multiple communication devices and media. Adds Daniel DiSano, CEO, Axispoint: “UC has been out there awhile, but now it often is called collaboration.”
Gartner came out with its UC Magic Quadrant in July. According to Gartner, “Differing forms of communication have been developed, marketed, and sold as separate individual applications. In some cases, they even had separate networks and devices. The convergence of all communications on IP networks and open-software platforms is enabling a new paradigm for UC, and is changing how individuals, groups, and organizations communicate.” UC can deliver three big business benefits.